Get Rugs USA 75% Off !
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget.
Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Together, let’s make the home you always dreamed of.
We're here to help you create the home you've always dreamed of. We want you to love your purchase, and understand that sometimes it just doesn't work out. When that happens, we're dedicated to making the process go as smoothly as possible.
Enter your Rugs USA order information to start your return. Your order number can be located in your original email order confirmation.
What is the Rugs USA Return Policy?
Although we wish you loved your Rugs USA purchase, we understand if it just wasn't right for your home. We allow easy returns within 30 days of delivery for all Rugs USA orders shipped within the contiguous United States. Currently, we do not accept returns from Canada. Once you've processed your return you will receive an email with your convenient FedEx return label to ship your item back to us for a refund minus shipping costs.
Although we offer free shipping, we do not cover return shipping costs. The customers cost of returning will vary based on product and will be displayed upon processing your return. We offer discounted pricing on all return labels to provide the best returns pricing to our customers. If you experienced an issue with your order, please contact our Customer Experience team as soon as possible at 1 (800) 982-7210.
What is the cost to return?
The cost to return is based on the item you are returning. Your return cost will be displayed when you process your return and will be deducted directly from your refund amount.
Can I exchange my purchase for something else?
At this time, we cannot process exchanges. You can process your return and start a new order which will ship to you free of charge!